Refund Policy

This policy complies with the Consumer Protection Act (CPA).

1. 7-DAY COOLING-OFF PERIOD (ONLINE PURCHASES)

Returns are accepted within 7 days of delivery for unused items. Please submit photos for
approval before returning any product. Return shipping costs are the responsibility of the
customer.

Conditions:

  • Item must be unused
  • Item must not have been installed, test-fitted, drilled, wired, or modified
  • Item must be in original packaging
  • All accessories and hardware must be included

If we are not notified within 7 days of delivery, customers will not be eligible for a refund or return.

2. NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Installed or test-fitted products
  • Electrical components that have been wired or connected
  • Custom or special-order items
  • Clearance or sale items
  • Items with removed protective films

Any product that has been installed, altered, or modified will not qualify for return.

3. CHANGE-OF-MIND RETURNS

If a return is approved for change of mind:

  • Customer is responsible for return shipping costs
  • Original shipping fees are non-refundable
  • A 15% restocking fee will apply

Refunds will only be processed after inspection and approval. Return shipping costs are the responsibility of the customer.

4. DEFECTIVE PRODUCTS

All defective product claims must be submitted within 48 hours of delivery and must
include:

  • Clear photos of the product
  • Close-up photos of the defect
  • Photos of packaging
  • Order number
  • Description of the issue

If a product is defective:

  • We will arrange collection
  • The product will be inspected
  • A replacement will be issued where possible

Refunds will only be issued if a replacement is unavailable.

5. REFUND PROCESSING

To ensure fair handling of all returns and to prevent fraudulent claims, all return and refund requests must follow the process below.

A. Submit a Return Request

All return or refund requests must be submitted within:

  • 7 days of delivery (standard returns)
  • 48 hours of delivery (defective/damaged items

Requests must be submitted via:

Email: info@smakauto.co.za
OR
WhatsApp: 073 134 1661

B. Required Information

Your request will only be reviewed if ALL of the following are provided:

  • Full name and surname
  • Order number
  • Contact details
  • Reason for return

For All Returns:

  • Clear photos of the product
  • Photos of original packaging
  • Photo of shipping label

For defective or technical items:

  • A clear video showing the issue/fault

For fitment-related concerns:

  • Photos showing how the product was installed or aligned

C. Condition Requirements

To qualify for a return:

  • Item must be unused
  • Item must not be installed or test-fitted
  • Item must be in original packaging
  • All components and hardware must be included
  • Any product that has been installed, wired, drilled, modified, or altered will not
    qualify for return.

D. Assessment & Approval

Once your request is submitted:

  • Our team will review the information provided
  • Additional information or troubleshooting steps may be requested
  • A decision will be made to approve or reject the request
  • No returns will be accepted without prior approval.

E. Collection & Return Shipping

If a return is approved:

  • You will receive return instructions
  • A courier may be arranged where applicable

Please note:

  • For change-of-mind returns, the customer is responsible for return shipping costs
  • For confirmed defective items, we will arrange collection

F. Inspection Process

  • All returned items will be inspected upon receipt.

Refunds or replacements will only be processed if:

  • The product is received in its original condition
       
  • The issue reported is verified

G. Refund Outcomes

Depending on the case, we may:

  • -Replace the product
  • Repair the product
  • Issue a partial refund
  • Issue a full refund (if applicable)

For change-of-mind returns:

  • A 15% restocking fee applies
  • Original shipping fees are non-refundable

H. Rejection of Claims

Return or refund requests may be rejected if:

  • Required information is not provided
  • The product shows signs of installation or use
  • The product is damaged due to misuse or incorrect installation
  • The claim is submitted outside the allowed timeframe

I. Fraud Prevention

We reserve the right to:

  • Decline suspicious or abusive return requests
  • Request additional verification
  • Refuse returns that do not comply with this process

J. Apply for a refund / return

Email us at info@smakauto.co.za, please include all details and images and we'll attend to it.